Redmine Helpdesk Plugin: Ticketing Customer Service System
Transform Redmine into advanced support ticket-based system. Redmine Helpdesk coupon let you use multiple inboxes, canned responses & auto-replies, reply templates, SLA Reports, satisfaction ratings, ticket system and more.
Helpdesk is fully integrated with the Redmine Issues module and CRM plugin. Looking at an issue, you can see all customer information with tags, contact information, and previous customer tickets. All related contacts can be used to generate a CC list so you can send messages to them as well.
Respond to the ticket right from the Issues view page with one click. The reply will use header and footer templates with macros that can include the ticket ID or name and surname of the person who answered the message.
The Helpdesk plugin extends functionality of the Issues List so that you can use filters to effortlessly select all customer issues as well as a particular one. Plus, you can add new fields to the Issues Table with customer information and last ticket message copy.
You can create autoresponders for a customer’s first message and easily custimoze it with templates and styles, but that's not all. The response header and footer can be modified using customer, ticket, or user macros data.
With the Helpdesk Widget, your employees and customers can send inquiries or set tickets from any page inside or outside Redmine. You can also customize fields you want to be displayed as well as prepopulate them with content. It includes using the address of a page, status, product ID, and more.
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Redmine Helpdesk Plugin Features:
- Customer information
Helpdesk is fully integrated with the Redmine Issues module and CRM plugin. Looking at an issue, you can see all customer information with tags, contact information, and previous customer tickets. All related contacts can be used to generate a CC list so you can send messages to them as well.
- Reply directly from the Issues page
Respond to the ticket right from the Issues view page with one click. The reply will use header and footer templates with macros that can include the ticket ID or name and surname of the person who answered the message.
- Turn issues into tickets
The Helpdesk plugin extends functionality of the Issues List so that you can use filters to effortlessly select all customer issues as well as a particular one. Plus, you can add new fields to the Issues Table with customer information and last ticket message copy.
- Respond faster with autoresponders
You can create autoresponders for a customer’s first message and easily custimoze it with templates and styles, but that's not all. The response header and footer can be modified using customer, ticket, or user macros data.
- Helpdesk Widget with API
With the Helpdesk Widget, your employees and customers can send inquiries or set tickets from any page inside or outside Redmine. You can also customize fields you want to be displayed as well as prepopulate them with content. It includes using the address of a page, status, product ID, and more.
Redmine Helpdesk Plugin Price:
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