Redmine Helpdesk Plugin: Ticketing Customer Service System
Transform Redmine into advanced support ticket-based system. Redmine Helpdesk coupon let you use multiple inboxes, canned responses & auto-replies, reply templates, SLA Reports, satisfaction ratings, ticket system and more. Download | Live Demo | More information Redmine Helpdesk Plugin Features: Customer information Helpdesk is fully integrated with the Redmine Issues module and CRM plugin . Looking at an issue, you can see all customer information with tags, contact information, and previous customer tickets. All related contacts can be used to generate a CC list so you can send messages to them as well. Reply directly from the Issues page Respond to the ticket right from the Issues view page with one click. The reply will use header and footer templates with macros that can include the ticket ID or name and surname of the person who answered the message. Turn issues into tickets The Helpdesk plugin extends functionality of the Issues List so that you
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